Okay, they've rejected our first offer. That's okay- it's what usually happens.
They asked for X dollars, to keep their appliances and for us to pay off the efficiency heater that they signed a contract for.
We said, okay we'll pay you six thousand less than x, we want the appliances and you have to pay off the heater (about $8,000. They are locked into a contract that we would have to pay off).
They said, "Nope."
We have now said, "Okay, we'll pay you five thousand less than x (they originally bought the place for $25,000 less than x two years ago, so it's still a profit), you can keep the appliances, and we still want you to pay off that heater."
So, we'll see what they say.